Complaints Procedure

Inger Madsen is registered with AAMET and the following is an extract from their Complaint Procedure:

AAMET is committed to providing high quality and responsive services always. However, we recognise that sometimes people may not be satisfied with those services. So we have set up a Complaints Procedure to enable you to tell us when and why you are not satisfied with our services or with those of a member.

What is a Complaint?

A complaint is either a spoken or written expression of dissatisfaction. You can complain verbally but to trigger an investigation a complaint needs to be in writing.

How to Make a Complaint

If you are unhappy with a service, we would recommend that you first raise it directly with either the practitioner or the AAMET Group/Committee involved. Resolving problems as quickly and as informally as possible is always best.

However if you wish to make a written complaint please email details to telling us the issue you wish to raise and why you feel it is in breach of our Code of Conduct and Ethics. If you need help to do this please contact a member of the ethics committee at

We are committed to dealing with complaints fully, fairly and impartially. We will try to minimize how stressful it is for you if you complain. Our ethos is one of restorative justice, looking for conflict resolution as far as that is possible and appropriate in the circumstances.

If the complaint is upheld, we may apply any of the sanctions below. Where possible and appropriate, we are looking for an outcome that will include positive learning for the subject of the complaint.
All complaints are dealt with in confidence. But we may use evidence gathered in investigating a complaint to help improve our services.

There no time limit for making a complaint. However, the longer you leave it the more difficult it is likely to be to investigate it.

Relationships with Other Professional Organisations

AAMET has links with other professional organisations. When a complaint against an AAMET practitioner is upheld we may tell other organisations to which the practitioner belongs. Most professional memberships require that members tell them themselves when they learn of a complaint about them.

To protect the public, any AAMET member dismissed from membership of any other professional therapy or self-development organisation for professional misconduct may be dismissed from AAMET membership on those grounds alone.

When the AAMET Ethics Committee receives a complaint, we notify the subject, tell them its content and ask them for their response. When we receive the response, we try, if possible, to respond to it within two weeks. When this is not possible we advise them that there is a delay and indicate how long we expect it to be.